Associate Engineer

• Utilized AWS CloudWatch to configure custom metrics, alarms, and dashboards, enabling real-time visibility into system performance, application health, and resource utilization.
• Analyzed EC2 CPU, memory, and network metrics to proactively optimize performance, right-size instances, and reduce operational costs.
• Architected and implemented secure AWS network environments using VPCs, subnets, security groups, and NACLs—ensuring robust protection for sensitive workloads.
• Delivered Level 1 support for AWS infrastructure services, including EC2, S3, and Lambda, significantly reducing downtime through quick issue resolution.
• Collaborated with DevOps and development teams to streamline CI/CD pipelines, accelerating deployment cycles and increasing release reliability.
• Conducted periodic security audits and vulnerability assessments to maintain compliance with organizational and industry standards.
• Managed IAM roles and security groups for over 200 users, enforcing least-privilege access and automating access reviews—cutting support tickets related to access issues by 55%.
• Served as the primary AWS technical liaison during critical incidents, ensuring effective communication between development and infrastructure teams and reducing resolution time.
• Authored comprehensive runbooks and knowledge base articles for recurring AWS issues, empowering Tier-1 teams to resolve 45% more tickets independently and reducing escalation by 30%.